Refund policy

Refund Policy

Because our chocolates and food products are perishable, we do not accept returns or exchanges for change of mind.

A replacement or refund may be provided when:

• An order arrives damaged
• The customer receives an incorrect order
• An order is not delivered

Please contact us as soon as possible after discovering an issue at info@lechocola.com or +971 50 536 9330. Include your order number, a description of the issue, and clear photographs when the order is damaged or incorrect.

Approved refunds are issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or card provider. Delivery charges are refunded only when the full order qualifies for a refund because it was damaged, incorrect, or not delivered.

This policy does not affect any rights available under applicable UAE consumer-protection laws.